We do not give credit for early returns - you will be charged for the period booked.

Due to problems in the past with no shows, late payments and last minute cancellations, it is with regret that we will now be charging a £30 non-refundable Deposit on booking. We will also require the account balance to be made BEFORE drop off day, by Bank Transfer. If you are unable to use this Service, please provide cash or cheque at time of drop off.

Payment by bank transfer (sort code 82 65 18 account number 80438354). Please state name of cat(s) as reference.

Cancellation of the full booking within 7 days of the commencement of the booking will result in the full boarding fees being due for payment.

Cancellation of the full booking within 8 to 14 days of the commencement of the booking will result in 50% of the full boarding fees being due for payment.

There will be no charge for cancellations taken more than 14 days prior to stay.

Please remember that the Deposit is non-refundable. 

 

Please note that no cats will be allowed to stay with us unless their vaccination schedule is up to date.  This requires boosters to be given within the last 12 months and certainly given at least two weeks before arrival.  These vaccinations are to include Cat Flu and Enteritis. Feline leukaemia (FeLV) is not essential as many vets deem it unnecessary if your cat is an indoor only cat.  If you have misplaced your vaccination card, please contact your Veterinary Practice for a copy.  Please bring your cat's vaccination card with you to the Cattery.

 

It would be very helpful if your cat can been treated for worms and fleas prior to their stay - if it is noted that they require treatment whilst with us, a charge will be made to cover the cost of the medication.

 

 

It is uncanny that cat's know that there is something going on and often go missing when you want to take them here for their own little holiday.  So with this in mind, keep your cat indoors prior to your planned departure.  Have them in a suitable carrier (a cardboard box is not a great idea!).  Pop an old towel or newspaper in the bottom of the carrier in case of accidents!  We often find that not feeding your cat for a few hours before travelling, helps with vomit and poo!  It is our recommendation that you leave the cat carrier with us (it will be named and Unit number included) so that in the case of an emergency situation, your cat can be transported in it's own carrier.

 

 

Please note that if your cat is suffering from or suspected to be suffering from any infectious disease, we cannot accept them into our Cattery.  This is for the health and safety of other residents.  Please let us know if your cat has any health problems (non infectious) and if they are to have any medication.  Please bring any medication with you and make sure it is clearly labelled so that we can administer it properly.  Depending on the type of medication to be given, there may be a small charge.  Please discuss this with us at the time of booking.

 

 

The cats are fed twice a day unless otherwise required.  Kittens and elderly cats are fed according to their individual needs.  We offer a huge selection of different cat foods (both dry and wet) and hopefully your cat will be happy to accept these - as any big change in diet can result in upset stomachs.   A discount for bringing your own food will not apply.  All food is prepared in our special Cattery kitchen. We have a 'fridge available for any owners who wish to bring fresh meat for the cats and also a microwave for warming up cat food (as some cats apparently like their food warmed up!)  Food will not be served straight from the fridge - it will be brought to room temperature before being given to them.  For cats who are on special diets, please bring their food with them.  Each unit has been provided with a water fountain which encourages cats to drink more.  Although it is shown that wet food contains a large amount of water, it is beneficial for cats to drink plenty to avoid them developing kidney problems in later life.  Obviously if a cat drinks to excess, this will be noted and a trip to the vet will be recommended. The water fountains can hold up to 3 litres of water and the cats have the option to drink from the bowl or from the fountain itself.  It's funny how they love to drink out of taps!   These are cleaned regularly and come with a charcoal filter so that their water is as fresh as when it came out of the tap.

 

 

We provide bedding but please feel free to bring along any favourite items or toys.  These will be documented on time of arrival and given back to you on departure.

 

 

Each unit is cleaned daily, food dishes replaced after every meal time and litter trays emptied and least twice a day, or more often if required.  The Units are deep-cleaned after every visitor.

 

 

Cancellation of the full booking within 7 days of the commencement of the booking will result in the full boarding fees being due for payment.

 

Cancellation of the full booking within 8 to 14 days of the commencement of the booking will result in 50% of the full boarding fees being due for payment.  There will be no charge for cancellations taken more than 14 days prior to stay.

 

Please remember that the Deposit is non-refundable.

 

 

There are isolation facilities available in the unfortunate event that a cat becomes unwell during their stay.  They will be taken to our nominated Vet and you will notified of any charge this may entail.  

Non Collection of cat(s)

If cat(s) are not collected within 7 days of the date on which s(he) is due to leave the Cattery, and no communication is received from the Owner, a decision will be made to re-home the cat at our discretion.

Privacy Policy

The Old Farm Cattery is commited to protecting and respecting your private and personal details. Any information we collect, will only be used by us and for the purpose it is intended for, except in special circumstances as detailed below.

In order to comply with the General Data Protection Regulation (GDPR), we do update this Policy from time to time, so please do review this Policy regularly.

To ensure we are in line with the Highland Council Licence Conditions, it is important that we collect certain personal information from you when we register you on our Cattery software (Relevation Pets). Your name, address, phone numbers and email address, along with details of an emergency contact (for whom you are responsible for obtaining permission from them in order to supply us with their name and a means of contacting them) are all essential for the smooth running of The Old Farm Cattery. we also collect information about your cat with the details of your own Vets to ensure we can provide the best care should any issues arise whilst you cat(s) is boarding with us.

The information supplied by you, may be used in the following ways:

To register you onto our Booking System (Revelation Pets), which we use to keep records of your cat(s) boarding history with us. To track day to day information, as is necessary for the running of the Cattery and to produce invoices, etc.

To contact you, your emergency contact or your own Vet, should any issue arise whilst your cat(s) is boarding with us.

Our Booking System (Revelation Pets) has their own Privacy Policy and can be viewed at www.revelationpets.com.

We hold customers information in two ways:

Digitally - this is used for our booking system and keeps track of our customers activity with us. We do not keep these records on any hard disks or computer, as we use a Cloud based booking system which is provided by Revelation Pets.

Hard copy - we keep a paper copy of the Vaccination Certificate. These documents are stored and locked in our Home.

The information you give us will be kept as long as you remain a Customer of The Old Farm Cattery and should you cease to use our Services, it will be deleted from our customer database within two years of your cat(s) last stay and any paper copies of Vaccination Certificates will be shredded. Customers do also have a right to have their personal data erased from our records at any time.

We will not share or sell your information to any third party for the purposes of marketing.

Information will only be shared where there may be an appropriate legal reason to do so or should your cat(s)require medical attention by a Vet and only information relevant to that situation will be shared.